Internship Quality Management (GDPR and ISO certification)

Job description

Insurance is boring? Think again! Openclaims is on a mission to reinvent insurance. In short: our solution enables motor insurance companies to provide customers with a car damage with an unparalleled customer journey and realize a significant cost reduction at the same time. To realize this, we use a combination of a topnotch Saas platform and creative thinking. After a successful start in the Netherlands, Openclaims will expand to new countries this year. As a intern you be performing an important role in our quality-promise! 


Openclaims is an award winning company of (a.o.) the Dutch and European Fintech Awards. From our HQ in Amsterdam we work with a fast growing team (30+ people) on our next steps: growth and internationalization.


About Openclaims: repair management in motor insurance

Openclaims operates in the repair management domain of car damages. This is an interesting market: for consumers, the repair process is far from customer friendly (think: reporting a damage takes a lot of paper work, planning an appointment at the body shop is not straightforward), insurance companies face increasing costs (both in repair costs and the organizational costs e.g. when a customer calls the insurance company because something is unclear). Also the body shops are under pressure because the tariffs for which they repair are being lowered by the insurance companies as a means to reduce costs. This creates an unhealthy insurance ecosystem which Openclaims wants to change. In stead of maximizing the profits for one party, we choose to create a win win win situation: ease and speed for consumers, cost reduction for insurers and more revenue for the body shops. This allows us really innovate in a sustainable way. 


Quality Management at Openclaims

Part of our growth is strengthening and expanding our quality promise. We are serious about quality, that's why we started getting an ISO (27001) certificate early in our existence as a company. Working on quality at Openclaims means working in a challenging setting in which you'll experience everything about working at a professional and fast-growing scale-up. The combination of building new, and working on existing, quality-processes make this the ideal internship for someone who wants to take control and build in this area of business! 


The internship
During the internship, you will create an overview of Openclaims' compliance regarding the GDPR regulations. As an intern, you will create and execute your own projects that will take our quality to the next level, but you will also assist with company-wide efforts that are being executed to raise our quality level. As an intern, you will be responsible for internal training & instructions, besides that, you will also take part in accompanying various ISO-audits throughout their trajectory. 

Requirements

  • You are currently following a relevant study (for instance: Information Management or Quality Management)
  • You have a strict methodological and organised approach
  • Excellent ability to handle complex processes
  • You know how to work in an environment with a lot of different stakeholders
  • Fluent in English (written and spoken), preferably you also speak Dutch. 

As a Quality Management intern, you are analytically strong and have a strong methodological and organized approach. You how to bring order to chaos without losing sight of the bigger picture. You are in your last year of a relevant HBO or WO (academic) study. For instance: Information Management or Quality Management. However, to us, it's more important that you possess a strong motivation to grow in this area of business. You are able to explain why your study and/or experiences give you the proper basis to nail this internship. On a personal level, you are decisively enough to execute your own ideas and you have the right diplomatical talent to align everyone and to keep people committed during the entire process. You are fluent in English. If you speak Dutch as well, that would be beneficial. 

Structure

Because we are growing fast we spend much time on structure and coaching. This means we set our company targets for each six months and translate these to concrete objectives for every team. This is also the basis for every individual to weekly define your own goals and priorities and to evaluate these with your team lead. On a monthly basis we have so called Pulse Meetings where we share our experiences and make sure everyone stays on the same page. 


Practical 

This position for Quality Management intern is full time. Preferably you live in (the vicinity of) Amsterdam.