As Customer Success Manager you onboard new customers (insurers and leasing companies) who are going to be using the
Openclaims Repair Management Platform. You will also help existing customers to get the most out of the platform.
Given our rapid growth and international outlook, you will have a big job ahead of them. As soon as Sales connects a new customer to the platform, Customer Success springs into action. You work with the customer to guide the implementation process and lead the project. For example, you will form a project team, set up the platform, and manage progress. Tight project management, good communication, and organic relationship building are vital skills to succeed in this role.
"What I'm looking for in a Customer SuccessManager is a real go-getter who is positive and creative in the face of any challenge. Someone who is energized by helping customers succeed."
Thom Frijters, Head of Customer Success
As a Customer Success Manager, you will still be closely involved even after onboarding. You will make sure the customer gets the most out of the platform and ensure nothing goes wrong. This means that you will use data and dashboards to keep a close eye on whether the platform is generating useful results for the customer, something that requires business as well as analytical skills. You will focus primarily on customer satisfaction, but during evaluations and contract renewals, you should also create opportunities for cross-selling and product expansion.
Collaboration is a key part of your job. In addition to working with customers, you will also work closely with colleagues in Sales, Marketing, Product Management, and Engineering to improve the product, boost customer satisfaction, and strengthen business performance. You will be part of a close-knit team and will work with the Head of Customer Success to further expand and develop the Customer Success department.