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Support Engineer (Customer Success team)

Netherlands, Noord-Holland, AmsterdamCustomer Success

Job description

We are an award-winning Insurtech for a reason. With our top-notch Software-as-a-Service platform (SaaS), we offer über smart and high-speed processing of car repairs at a fair price to our clients. Be it in the insurance, commercial fleet, or automotive industry. This would be impossible without our curious, innovative, and always ahead-of-the-game squad. Our Amsterdam team is looking for enthusiasts who will go above and beyond to make our clients happy and make a global impact. This is where you come in!

As our new Support Engineer, it is your job to guarantee that clients achieve their desired outcomes using our platform and help them to be as successful as possible. Working closely with our Products and Development team, you are responsible for supporting clients through the onboarding and implementation process by:


  • understanding the client's platform and product requirements;

  • configuring the platform and setting up accounts;

  • developing platform manuals, demos and instruction video's;

  • onboarding clients to the platform, realising a successful go live.

Following the go-live, you will stay closely connected to the clients you onboarded. To ensure optimal user satisfaction you:


  • act as the first point of contact providing support for platform-related questions;

  • manage and resolve platform-related bugs, issues, and improvements;

  • continuously monitor and improve the platform setup based on client feedback;

  • order our support products (Zendesk, Help Scout).

At the end of the day, you care about our clients. Based on your platform knowledge, you are able to understand their objectives and challenges and have an eye for what they aim to accomplish with our products.

You report to the Head of Customer Success, Thom Frijters, who is "looking for a real go-getter who is positive and creative in the face of any challenge. Someone who is energised by helping customers succeed."


Job requirements

You…

  • a proven track record of being well-organised, paying attention to detail, being a problem-solver and both quality and deadline focused;

  • an energetic drive and easily adapt to fast-changing conditions;

  • skills to work independently and act as a self-starting, quick learner;

  • strong communication, relationship building and stakeholder management skills;

  • fluent proficiency in Dutch and English (German and/or French is an asset);

  • a good understanding of SaaS and engineering products is an asset.


PERKS BEYOND A NICE PAYCHECK

  • Growth: be part of an internationally growing business and get time and € for professional development

  • Inspiration: be part of a young, international team of intelligent minds; learn & co-create

  • Responsibility: own what you do and be trusted to do it well and deliver

  • Flexibility: work when & where you work most effectively; it’s the result that counts

  • Fun: join our Milestone champagne celebration moments, fun lunch breaks, and Friday rooftop-drinks


OUR (MAX.) 2-WEEK SELECTION PROCESS

  • apply, so we know who we are dealing with

  • join a phone call to exchange info and check our compatibility

  • join us in a follow-up phone call/visit us

  • meet part of the team and present a challenging case

  • we do a reference-check

  • we agree on terms and conditions

  • you join us!

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